What Every Leader Needs to Learn from the United Overbooking Scandal

What Every Leader Needs to Learn from the United Overbooking Scandal

By now almost everyone has seen the United Airlines Incident.

Dr. David Dao being dragged off United flight

United Airlines had a passenger forcibly removed because they needed the space to transport four off-duty crew members to a flight they needed to work on.

It was horrific to see on the cell-phone video taken by one of the other passengers. And if the initial incident wasn’t enough, the subsequent tepid apology from CEO Oscar Munoz was underwhelming. Basically saying that he was sorry for having to “re-accommodate” the passengers.

But it gets better.

READ MORE >

The Real Reason Volkswagen is Crashing and Burning

The Real Reason Volkswagen is Crashing and Burning

Volkswagen screwed up.

Badly.

But how could this have happened?

Recent revelations that Volkswagen intentionally duped environmental regulators has caused a PR and legal firestorm for the company.

stock priceThe stock plunged 35%, the CEO has stepped down, and one can only imagine the regulatory fines they may be liable for.

Almost anyone looking in from the outside has to think, “WTF!? How could they have been that stupid?”

Fair question. After all, these people are paid very well to guide the company.

READ MORE >

8 Things Managers Do That Make Layoffs Even Worse. (How many are you guilty of?)

8 Things Managers Do That Make Layoffs Even Worse. (How many are you guilty of?)

What’s even harder than laying people off?

Making sure that the survivors don’t start fending for themselves instead of your business.

 

Managed incorrectly, layoffs can lead to:

  • Loss of Star Performers. They’re the most likely to have other offers and most likely to be disillusioned by the betrayal of layoffs.
  • Destroyed Morale. Remaining employees lose trust in and commitment to the organization.
  • Unrecoverable Penalty Costs. This may cost you more than what you save through layoffs. Decreased productivity, costly mistakes, attrition, outright sabotage, and failure to operate in the best interests of the organization can easily negate the savings of layoffs.
  • Vanished Productivity. As the survivors deal with their emotions and struggle to cover vacant positions, up to 80% will simply “check out”.
  • Ruined Corporate Reputation. How your former and current employees speak about you can do grave damage to your standing. When things turn around, the most desirable candidates will shun you. This is especially true of the highly mobile under-40 segment.

READ MORE >

Corporate Speak: How to Speak Without Really Saying Anything

Corporate Speak: How to Speak Without Really Saying Anything

I was recently involved in a large 1-day employee engagement process. After they had all poured their hearts and souls into crafting recommendations and ideas for the company to implement, the CEO stood up and said:

“I am wholly committed to wanting to move this forward!”

Huh?? What does that mean?  So what exactly are you wholly committed to? To wanting? Or to actually move this forward? And what exactly does it mean to “move this forward”?

It’s unlikely that he would speak this way with friends and family. Even if it was extremely important.

So why do we speak like weiners at work?

READ MORE >