What Every Leader Needs to Learn from the United Overbooking Scandal

What Every Leader Needs to Learn from the United Overbooking Scandal

By now almost everyone has seen the United Airlines Incident.

Dr. David Dao being dragged off United flight

United Airlines had a passenger forcibly removed because they needed the space to transport four off-duty crew members to a flight they needed to work on.

It was horrific to see on the cell-phone video taken by one of the other passengers. And if the initial incident wasn’t enough, the subsequent tepid apology from CEO Oscar Munoz was underwhelming. Basically saying that he was sorry for having to “re-accommodate” the passengers.

But it gets better.

READ MORE >What Every Leader Needs to Learn from the United Overbooking Scandal

Six Ways to Survive in a Hyper-Evolving Business Environment

Six Ways to Survive in a Hyper-Evolving Business Environment

If your marketplace and technology are changing at lightning speed, you are faced with a difficult dilemma.

Get ahead of the game and risk choosing the wrong path or “wait and see” and risk being left behind. 

It is a very uncomfortable situation. But there are things you can do to dramatically increase your chances for success.

READ MORE >Six Ways to Survive in a Hyper-Evolving Business Environment

Russians Negotiate!? Surprising Lessons in Culture Clash

Russians Negotiate!? Surprising Lessons in Culture Clash

“Get off the bloody train, you filthy animals!”, the subway cop screamed at us. Except I couldn’t understand her. It was Russian and I was on the Moscow subway. 

Komsomolskaya Subway Station

The train had just glided to a stop at Komsomolskaya station, the lights had flashed a couple times and then the doors remained open. Most of the passengers got off right away, but a number of us remained, unsure if the train was going to continue. 

That’s when she burst into the door… 

READ MORE >Russians Negotiate!? Surprising Lessons in Culture Clash

The Real Reason Volkswagen is Crashing and Burning

The Real Reason Volkswagen is Crashing and Burning

Volkswagen screwed up.

Badly.

But how could this have happened?

Recent revelations that Volkswagen intentionally duped environmental regulators has caused a PR and legal firestorm for the company.

stock priceThe stock plunged 35%, the CEO has stepped down, and one can only imagine the regulatory fines they may be liable for.

Almost anyone looking in from the outside has to think, “WTF!? How could they have been that stupid?”

Fair question. After all, these people are paid very well to guide the company.

READ MORE >The Real Reason Volkswagen is Crashing and Burning