What Every Leader Needs to Learn from the United Overbooking Scandal

What Every Leader Needs to Learn from the United Overbooking Scandal

By now almost everyone has seen the United Airlines Incident.

Dr. David Dao being dragged off United flight

United Airlines had a passenger forcibly removed because they needed the space to transport four off-duty crew members to a flight they needed to work on.

It was horrific to see on the cell-phone video taken by one of the other passengers. And if the initial incident wasn’t enough, the subsequent tepid apology from CEO Oscar Munoz was underwhelming. Basically saying that he was sorry for having to “re-accommodate” the passengers.

But it gets better.

READ MORE >What Every Leader Needs to Learn from the United Overbooking Scandal

Six Ways to Survive in a Hyper-Evolving Business Environment

Six Ways to Survive in a Hyper-Evolving Business Environment

If your marketplace and technology are changing at lightning speed, you are faced with a difficult dilemma.

Get ahead of the game and risk choosing the wrong path or “wait and see” and risk being left behind. 

It is a very uncomfortable situation. But there are things you can do to dramatically increase your chances for success.

READ MORE >Six Ways to Survive in a Hyper-Evolving Business Environment

Russians Negotiate!? Surprising Lessons in Culture Clash

Russians Negotiate!? Surprising Lessons in Culture Clash

“Get off the bloody train, you filthy animals!”, the subway cop screamed at us. Except I couldn’t understand her. It was Russian and I was on the Moscow subway. 

Komsomolskaya Subway Station

The train had just glided to a stop at Komsomolskaya station, the lights had flashed a couple times and then the doors remained open. Most of the passengers got off right away, but a number of us remained, unsure if the train was going to continue. 

That’s when she burst into the door… 

READ MORE >Russians Negotiate!? Surprising Lessons in Culture Clash

The Real Reason Volkswagen is Crashing and Burning

The Real Reason Volkswagen is Crashing and Burning

Volkswagen screwed up.

Badly.

But how could this have happened?

Recent revelations that Volkswagen intentionally duped environmental regulators has caused a PR and legal firestorm for the company.

stock priceThe stock plunged 35%, the CEO has stepped down, and one can only imagine the regulatory fines they may be liable for.

Almost anyone looking in from the outside has to think, “WTF!? How could they have been that stupid?”

Fair question. After all, these people are paid very well to guide the company.

READ MORE >The Real Reason Volkswagen is Crashing and Burning

The Three Essential Steps to Post Layoff Team Recovery

The Three Essential Steps to Post Layoff Team Recovery

Layoffs…As a manager you dread this word.

Even if you do not get laid off yourself, you may face an even worse situation:

Making sure that the survivors don’t start fending for themselves instead of your business.

If you handle this poorly:

Productivity vanishes,

Morale plummets,

Star performers abandon ship,

Some may even resort to outright sabotage.

And to make it even worse, you have to manage this while you are likely feeling some of the same emotions yourself.

Not a pretty picture.

But you’re not alone.

READ MORE >The Three Essential Steps to Post Layoff Team Recovery

8 Things Managers Do That Make Layoffs Even Worse. (How many are you guilty of?)

8 Things Managers Do That Make Layoffs Even Worse. (How many are you guilty of?)

What’s even harder than laying people off?

Making sure that the survivors don’t start fending for themselves instead of your business.

 

Managed incorrectly, layoffs can lead to:

  • Loss of Star Performers. They’re the most likely to have other offers and most likely to be disillusioned by the betrayal of layoffs.
  • Destroyed Morale. Remaining employees lose trust in and commitment to the organization.
  • Unrecoverable Penalty Costs. This may cost you more than what you save through layoffs. Decreased productivity, costly mistakes, attrition, outright sabotage, and failure to operate in the best interests of the organization can easily negate the savings of layoffs.
  • Vanished Productivity. As the survivors deal with their emotions and struggle to cover vacant positions, up to 80% will simply “check out”.
  • Ruined Corporate Reputation. How your former and current employees speak about you can do grave damage to your standing. When things turn around, the most desirable candidates will shun you. This is especially true of the highly mobile under-40 segment.

READ MORE >8 Things Managers Do That Make Layoffs Even Worse. (How many are you guilty of?)

Your Worst Managers are Driving Away Your Best People

Your Worst Managers are Driving Away Your Best People

The Hidden Cause of Your Retention Woes

One of our clients recently asked us to conduct a 2-day retreat based upon the concepts in the book “First, Break All the Rules”. (see my review). It’s a very interesting book that has inspired me to jot down my thoughts on what I see as one of the most serious gaps in the effectiveness of many of the organizations that we work with in our practice. One of the basic premises of the book is that there are three sources of expertise that any employee brings to the job. Namely talent, knowledge and skill. Knowledge and skill are learnable. Talent, the author claims, is inborn. No matter how much you work on improving an employee, if their natural talents do not match the job, they will not excel. The trick is to match people with the right combination of talent, knowledge and skill to the right job.

READ MORE >Your Worst Managers are Driving Away Your Best People

6 Ways to Use Crisis to Strengthen Your Team

6 Ways to Use Crisis to Strengthen Your Team

Everywhere you look, the heralds of economic doom are spreading their messages. And, like it or not, it’s affecting your team.

Many of our clients have noticed a recent drop in motivation and commitment amongst their staff and are asking us for our advice on how to maintain momentum and morale. Everyone’s afraid. Afraid of losing their jobs, afraid of not being able to make their payments. Afraid of taking risks. Afraid of making the wrong decisions at work. And when people are afraid, they tend to play defense instead of offense. They retreat to old, familiar ways of thinking and acting at precisely the moment when innovative, creative approaches are critical for your success.

Companies are finding that worrying is consuming a huge portion of their people’s time. And not only that, they’re probably contacting head hunters and scouring job boards, ready to take their expertise to the competition if they seem more secure. Your company may be healthy and may not even have any intention of layoffs, but the fear is in the air and it’s affecting everyone.

So what can you do?

READ MORE >6 Ways to Use Crisis to Strengthen Your Team

Corporate Speak: How to Speak Without Really Saying Anything

Corporate Speak: How to Speak Without Really Saying Anything

I was recently involved in a large 1-day employee engagement process. After they had all poured their hearts and souls into crafting recommendations and ideas for the company to implement, the CEO stood up and said:

“I am wholly committed to wanting to move this forward!”

Huh?? What does that mean?  So what exactly are you wholly committed to? To wanting? Or to actually move this forward? And what exactly does it mean to “move this forward”?

It’s unlikely that he would speak this way with friends and family. Even if it was extremely important.

So why do we speak like weiners at work?

READ MORE >Corporate Speak: How to Speak Without Really Saying Anything